Faced with rising labor costs, fast-food giant Wendy’s has announced a plan to replace employees with self-ordering kiosks in 1,000 stores by the end of the year. Former McDonald’s USA CEO Ed Rensi says Wendy’s move is a direct response to the push for a minimum wage increase to $15-an hour, and he believes automation is here to stay.
“No question about it, Rensi told the FOX Business Network’s Stuart Varney. “It’s not only the minimum wage, it’s the work rules, it’s the joint employment requirement, now the franchisors are responsible for the labor practices of franchisees. It’s all nonsense, it’s over-regulation.”
We can only hope that Special Orders won’t upset them.